Bell Jewelers wants you to be completely satisfied with your Bell Purchase. We have a 30 day from purchase return/exchange policy if the item is unworn, or unaltered. Unaltered includes stone setting, custom design, custom sizing and personalization. Item must be returned in the original box/ packaging. Credit will be given in the original form of payment. Items are not returnable if the item was special ordered, custom made, personalized, stones set or sized from the original piece.